Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern TRACE Enforcement Group relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘TRACE Enforcement Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered company is ‘Trace Debt Recovery UK Limited, Unit 1.01 Hollinwood Business Centre, Albert Street, Failsworth, Oldham, United Kingdom, OL8 3QL . Our company registration number is 10079126, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, further information can be found by viewing our Cookies Policy.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

These terms govern our use of digital messaging channels to communicate with you about your account. By engaging with our messaging services you agree to the following.

1. Who we are. These messages are sent by TRACE Debt Recovery UK Limited, registered in England and Wales (company number 10079126). Registered office: Unit 1.01 Hollinwood Business Centre, Albert Street, Failsworth, Oldham, OL8 3QL.
2. Purpose. This service is used solely to communicate with you about an outstanding account, payment options, and related queries. We will not use this channel for any other purpose.
3. Message frequency. You will receive messages only in connection with an active account matter. Frequency varies depending on the status of your case.
4. No marketing. We will not use this channel to send promotional or marketing messages.
5. Data use. Your contact details are used only to manage your account. We will not share your data with third parties except as required by law or in connection with the recovery of the debt. Our full privacy policy is available at: thetracegroup.co.uk/privacy-policy/
6. Opt-out. Reply STOP at any time to unsubscribe from further messages. Note: opting out does not cancel, dispute, or reduce any outstanding balance.
7. Help. Reply HELP for assistance, or call us on 0330 808 7476.
8. Charges. Standard message and data rates from your mobile carrier may apply.
9. Disputes. To query or dispute an account, visit portal.thetracegroup.co.uk or call 0330 808 7476. Do not attempt to resolve disputes through this messaging channel alone.
10. Governing law. These terms are governed by the laws of England and Wales.

These terms may be updated from time to time. The current version will always be available at this URL. © TRACE Debt Recovery UK Limited