Frequently Asked Questions

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TRACE are a leading provider of debt recovery, High Court and Local Authority enforcement solutions.

TRACE are accredited members of the International Parking Community. The IPC are the leading trade association for the professional parking community. We are also members of the British Parking Association, the Credit Services Association and CIVEA.

A Parking Charge is issued where parking rules have been breached on private land or in a car park which is operated by a private landowner. It can be fixed to a vehicle windscreen or sent through the post.

The majority of Parking Charges are issued under Contract Law. Motorists who bring their vehicles onto private land have the responsibility to check whether they can park there and to check what the requirements are for parking in that area.

If you have received a letter from us in the post and you are not the person named on the letter, please contact us to advise. Our Contact Centre Team can be reached on 0333 577 4447 and are available Monday to Friday 09.00am – 5.00pm.

There are several methods available to pay your outstanding debt.

Online: Payment can be made using our secure online payment system. Click Here

Telephone: Credit and Debit card payments can be made by calling 03300 080 477. Please note this is a secure 24hr automated service for card payments only.

If you wish to discuss your outstanding payment and other available options such as a Standing Order or a Direct Debit, please call our dedicated Contact Centre Team on 0333 577 4447.

Our Contact Centre Team are available Monday to Friday 09.00am – 5.00pm.

By Post: Please make cheques and postal orders payable to TRACE Debt Recovery UK Ltd and ensure you write the reference number on the reverse of the cheque. Cheques and postal orders can be sent to TRACE Debt Recovery UK Ltd, PO Box 1448, Northampton, NN2 1DW.

Please do not send cash. Please note payments received without a reference number will be processed but the debt case will not be closed.

Your opportunity to appeal has now passed. Appeal information is clearly stated on the original Parking Charge from the parking operator. Unfortunately, no further appeal can be made now the PCN is with debt recovery.

The parking operator who issued the Parking Charge requested your personal data from the DVLA. A keeper enquiry is made via an electronic link and the DVLA return the name and address of the current registered keeper of the vehicle.
The operator will write to the registered keeper’s address and when instructed by our client to pursue the outstanding debt we will in-turn write to the same address. If we do not receive a response, we are able to find further contact details of motorists through our tracing services.

If you believe you have already paid, please contact the Parking Charge, please contact us and we can check this for you. Our Contact Centre Team can be reached on 0333 577 4447 and are available Monday to Friday 09.00am – 5.00pm.

You must not ignore this outstanding debt. If it remains unpaid then it may be passed to our solicitors and further charges may be incurred. The parking company has the right to take court action against you for up to 6 years and a CCJ can be issued. High Court Enforcement action can also be used to recover outstanding debts.

Do not ignore this letter. Contact us as soon as possible to avoid further action and costs being added to your account or visit our Pay Now Page.

You must call the mobile number straight away. Our Enforcement Agents have a legal power to collect debts by removing your goods for sale at Public Auction if necessary. They may be able to allow you a small amount of time to raise the funds. You should arrange a convenient time for the Agent to revisit you to discuss your options.

Removing goods is the last resort, but if your debt has reached Removal / Sale Stage it is because you have either not contacted us to arrange repayment or because you have defaulted on an agreed payment plan. Your debt must be paid in full to stop the removal of goods.

Schedule Fees recoverable under regulation 4

Enforcement other than under a High Court Writ

Fee Stage Fixed Fee Percentage Fee (Regulation 7) Percentage of sum to be recovered exceeding £1500.00
Compliance Stage £75.00 0%
Enforcement Stage £235.00 7.5%
Sale or Disposal Stage £110.00 7.5%

 

Enforcement under a High Court Writ

Fee Stage Fixed Fee Percentage Fee (Regulation 7) Percentage of sum to be recovered exceeding £1000.00
Compliance Stage £75.00 0%
First Enforcement Stage £190.00 7.5%
Second Enforcement Stage £495.00 0%
Sale or Disposal Stage £525.00 7.5%

 

Our staff cannot offer financial advice but will signpost you to organisations for further financial medical and debt advice.

Charity Phone Website
Samaritans 116 123 www.samaritans.org
Mind 0300 123 3393 www.mind.org.uk
Mental Health UK www.mentalhealth-uk.org

Charity Phone Website
Step Change 0800 138 1111 www.stepchange.org
Christian Against Poverty 0800 328 0006 www.capuk.org

TRACE aim to achieve the highest possible standards in all our services. We have a stringent complaints procedure, should you require any further information please contact our Contact Centre on 0333 577 4447.