Our services
Surpassing expectations with unparalleled service and quality
We are leading suppliers in the recovery of unpaid private parking charge notices, Penalty Charge Notices, road tolls and business-to-business debts.
With an excellent track record in the recovery of outstanding debts – we work quickly and effectively to help recover your unpaid debts. Our “no win – no fee” promise assures you that we are confident of our success.
With a careful, professional and measured approach that obtains positive results more swiftly and cost effectively, we help you recover unpaid debts whilst safeguarding your valuable client relationships and protecting your future business opportunities. Protecting your brand is at the heart of what we do.
Our highly effective tracing program helps locate customers who have changed address or do not respond to attempts to reach settlement. On occasion, court proceedings may become necessary and we offer a full end-to-end service via our in-house litigation firm, Moorside Legal, part of APN Group.
We keep you fully appraised throughout the process and you have the final decision based on our investigations before any legal action is taken.
Through our streamlined route to court, we work closely with our in-house solicitor firm or your own preferred litigation partner to put together necessary evidence and case information to ensure successful litigation and ultimately payment.
TRACE provides a full end-to-end recovery service where you have the option to instruct our High Court Enforcement Agents (bailiffs) to secure collection on the occasion a customer refuses to pay a legitimate debt.
We specialise in the collection of:
- Outstanding parking and road traffic (bus lane, yellow box junction, banned turns) Penalty Charge Notices
- Outstanding Road User Charging (Congestion Charge, Clean Air Zone, tunnel and bridge charging) Penalty Charge Notices
- Unpaid Council Tax, Non Domestic Rates and other Local Authority sundry debts
Our contact centre agents are trained in negotiation skills, conflict awareness, and supporting customers in vulnerable circumstances.
We train our certificated Enforcement Agents to recover all Local Authority debt types, balancing an empathetic approach with swift and effective collection.
Our certificated Enforcement Agents can also recover outstanding Commercial Rent Arrears or manage the eviction of squatters, trespassers and protesters from private land.
TRACE Managed Services offer back-office solutions for parking operators. We have the experience and knowledge to offer a variety of services for the day to day back-office management of your business. With extensive experience in the parking industry and a passion for compliance we are best placed to assist with every stage of your PCN operations.
We offer a range of packages tailored to suit your business needs from DVLA enquiries to full end-to-end PCN processing. A selection of the services we offer are:
- PCN processing – Simple, automatic end-to-end processing, meeting all legislative requirements
- Tracing services – A service to trace those gone away motorists
- DVLA keeper detail enquiries – To ensure up-to-date registered keeper details
- Printing and mailing – Fast and efficient printing services at highly competitive rates
- Contact centre call handling – Clear, precise call handling by our professional experienced teams
More About Us
Our Expertise
The TRACE Enforcement Group of companies brings to the parking and debt enforcement environment an unrivalled level of expertise and experience, allowing us to demonstrate our group ethos of client brand protection and service quality on a daily basis.
With a track record of excellence in service delivery, our management team offer a vast array of experience in enforcement, customer service, data management and legislative industry knowledge. Our team have contributed to the creation of Ofqual regulated industry qualifications and nationwide training rollout to local authority enforcement staff and to private parking operators. With continued input to best practice, industry policies and government consultations our management team work with industry trade bodies at the highest level to shape our industry by driving up standards.
Education, empathy and an ethical approach to debt recovery is at the heart of the TRACE Enforcement Group. All of our teams enjoy continued training and professional development, allowing them to remain up to date with legislative changes and industry best practice. Our teams therefore provide customers with accurate information, delivered in a fair, consistent manner, resulting in confident and compliant customer interactions, maximising recovery rates.
Brand Protection
A key focus in ensuring a compliant and ethical service is working to ensure our client’s reputation is always protected. This has been at the forefront of our business from day one and is reflected in our ISO9001 accreditation from the British Standards Institute (BSI) and our membership of the Civil Enforcement Association and the British Parking Association.
We have many years of understanding and working in a regulatory environment, and all our Enforcement Agents follow our code of conduct, CIVEA’s code of conduct and the Ministry of Justice Taking Control of Goods: National Standards.
Intelligent Data
As our client we provide you comprehensive financial reporting using the latest technology and systems. We generate well-designed reports with accurate and real-time data detailing your remittance and case status to ensure you are kept up to date with your recovery so you can focus on other areas of your business. With TRACE you are in safe hands.
Our Team
Contact Us Today
If you would like to talk to us about our Debt Recovery and Enforcement Services, please contact us at [email protected] or call us on 0333 577 4447
