Frequently Asked Questions

If you have already appealed the debt with our client, we are unable to overturn our client’s decision. Appeal outcomes are notified by post or by email, please ensure to check all email accounts including spam and junk prior to disputing the debt with TRACE.

If this is the first notification of the debt, please check that the DVLA V5C logbook for your vehicle is registered at the correct address. It is your responsibility to ensure that vehicle registration documents are kept up to date at the DVLA and failure to do so may result in a fine.

If you were not driving the vehicle on the date of the offence, we may seek client instructions to reissue the debt to the driver. Please note, this is not always possible and is at our client’s discretion.
If you believe that you have already settled this matter in full, please call our contact centre, where our team will be able to verify and take appropriate action.

If you still believe you have a valid reason to dispute the debt, please call our contact centre team on 01604 968123 where an agent will be able to discuss the matter further with you.

Please call our contact centre team on 01604 968123 to update your details.

If your circumstances have changed which impacts your ability to make payment, please contact us so that we are able to discuss the matter further with you.

If you have received a letter from Moorside Legal your case is no longer with TRACE and has been escalated to our clients’ solicitors.

Please contact them directly on 0330 828 5850.

We cannot offer financial advice but will signpost you to organisations qualified to help you.

Get free, confidential and independent advice on dealing with debt problems.

This list covers UK-wide organisations and ones based in England and Wales. Find out about debt advice in Scotland by clicking here or debt advice in Northern Ireland by clicking here.

You can also use the Money Helper website (click here) to find more free debt advice services.

National Debtline

National Debtline (click here) offers phone and webchat services in England and Wales.

Citizens Advice

Citizens Advice (click here) offers phone and webchat services. They also have advice centres in England, Wales and Scotland.

PayPlan

PayPlan (click here) offers phone and webchat services.

Community Money Advice

Community Money Advice offers phone, email and face to face services in England, Wales and Scotland.

Find a Community Money Advice centre in your area by clicking here.

StepChange Debt Charity

StepChange Debt Charity (click here) offers phone and online services.

MoneyPlus Advice

MoneyPlus Advice (click here) offers phone and email services. They also have an online debt advice service.

Money Wellness

Money Wellness offers phone services.

Debt Advice Foundation

Debt Advice Foundation offers phone and webchat services.

TRACE aim to achieve the highest possible standards in all our services. We have a stringent complaints procedure, please click here to learn more, or you can email us at [email protected]